Effective Date: October 31, 2025
Last Updated: October 31, 2025
This Service Level Agreement ("SLA") supplements and forms part of the Terms and Conditions ("Terms") between SettleQuik LLC ("SettleQuik," "we," "us," or "our"), a limited liability company organized under the laws of the State of Oklahoma, with its principal place of business at 9905 S Pennsylvania Ave Ste A, Oklahoma City, OK 73159, and you ("Customer," "you," or "your"), as a subscriber to the SettleQuik services (the "Services") accessible via settlequik.com (the "Site"). This SLA applies only to paid subscribers on the Pro Plan ($10 per month) or Business Plan ($20 per month); the Free Plan is provided "as is" without service level commitments.
By subscribing to a paid plan, you agree to this SLA. We commit to maintaining high availability and responsive support for the Services, which include customizable landing pages for payment link aggregation, analytics (Pro and Business Plans), and related features. SettleQuik does not guarantee uninterrupted access to third-party services (e.g., PayPal, Stripe) linked by Customers, as we do not control or process payments.
This SLA does not confer any additional rights beyond those in the Terms and may be updated with notice as provided therein. For questions, contact support@settlequik.com. This SLA is governed by the laws of the State of Oklahoma.
For purposes of this SLA, capitalized terms not defined herein shall have the meanings set forth in the Terms. Additional terms include:
We commit to the following service levels for paid plans:
2.1.1 We guarantee at least 99.9% Monthly Uptime Percentage for the Services ("Uptime Commitment"). This applies to core functionality: Account access, landing page creation/hosting, link display, and analytics (Pro and Business Plans).
2.1.2 Measurement: Uptime is monitored using automated tools. Reports are available upon request for the prior three months.
2.1.3 Exclusions: Availability does not include Excused Downtime or degradation in performance due to Customer traffic exceeding reasonable limits (e.g., 1,000 concurrent visitors per Business Plan page without prior notice).
We provide tiered support based on plan:
| Plan | Severity Level | Response Time (Business Hours) | Resolution Target |
|---|---|---|---|
| Pro | Critical (e.g., total Service outage) | 4 hours | 24 hours |
| High (e.g., analytics unavailable) | 12 hours | 48 hours | |
| Medium/Low (e.g., customization query) | 24 hours | Best efforts | |
| Business | Critical (e.g., total Service outage) | 2 hours | 12 hours |
| High (e.g., cross-page analytics down) | 6 hours | 24 hours | |
| Medium/Low (e.g., subdomain issue) | 12 hours | Best efforts |
2.2.1 Severity is determined by us in consultation with you. Response time begins upon receipt of a complete Support Ticket during Business Hours; tickets outside Business Hours are addressed the next Business Day.
2.2.2 "Resolution" means a workaround or permanent fix; some issues may require third-party involvement, extending timelines.
2.2.3 Free Plan: Best-effort support within 48 hours, no guaranteed response or resolution times.
2.3.1 We perform daily backups of Customer data (e.g., payment links, customization preferences) with 7-day retention.
2.3.2 In case of data loss due to our error, we will restore from the most recent backup within 24 hours (Pro) or 12 hours (Business), at no additional cost.
3.1 We continuously monitor the Services using industry-standard tools to detect and resolve issues proactively.
3.2 Monthly Uptime reports are available upon request. If the Uptime Commitment is not met, you may claim a Service Credit as per Article 4.
3.3 Support metrics (e.g., response times) are logged and auditable upon reasonable request.
4.1 Uptime Remedies: If the Monthly Uptime Percentage falls below 99.9%, you are eligible for a Service Credit as follows:
| Monthly Uptime Percentage | Service Credit (% of Monthly Fee) |
|---|---|
| 99.0% - 99.8% | 10% |
| 95.0% - 98.9% | 25% |
| Below 95.0% | 50% |
4.2 Support Remedies: Failure to meet response times for Critical/High issues entitles you to a 10% Service Credit of the monthly fee per incident (max one per month).
4.3 Claim Process: To claim a credit, submit a request via support@settlequik.com within 30 days of month-end, including evidence (e.g., downtime logs). Credits are applied to the next invoice and are your sole remedy for SLA breaches.
4.4 Caps and Exclusions: Credits do not apply to Excused Downtime. Total credits per month shall not exceed 100% of the monthly fee. No credits for consequential damages.
5.1 This SLA does not cover: (a) third-party services or integrations; (b) Customer-induced issues (e.g., invalid links); (c) beta features; or (d) force majeure.
5.2 We are not liable for indirect, incidental, or consequential damages arising from SLA failures. Our total liability under this SLA shall not exceed fees paid in the prior 12 months.
5.3 Scheduled Maintenance is excluded from Downtime calculations.
6.1 Breach of this SLA constitutes a material breach of the Terms, entitling you to terminate the subscription with pro-rated refund for unused fees.
6.2 We may revise this SLA with 30 days' notice via email or Site posting. Continued use constitutes acceptance.
7.1 Entire Agreement: This SLA, together with the Terms and Privacy Policy, constitutes the full understanding regarding service levels.
7.2 Severability: Invalid provisions do not affect the remainder.
7.3 Governing Law: Governed by Oklahoma law; disputes resolved per Terms Article 16 (Arbitration).
7.4 Contact: support@settlequik.com for SLA inquiries.
SettleQuik LLC
9905 S Pennsylvania Ave Ste A, Oklahoma City, OK 73159
Email: support@settlequik.com | Phone: 572-241-5592